Key Ddal — Support

Version: 1.0.0

Effective date: September 7, 2026

1. Contact

For app help, bugs, and privacy requests: help@akra.kr. Include the app name, app version, device/Android version, and reproduction steps. Do not send passwords, purchase tokens, payment-card details, or sensitive typed content.

2. Progress and deletion

Progress is stored locally. Clearing app data in Android Settings or uninstalling removes local data and cannot be undone. There is no account or cloud-sync service from which lost progress can be recovered. Send privacy requests to the email above.

3. Ads, sound, and updates

Where ad privacy choices appear in Settings, you can revisit them. For missing sound, check device media volume and app sound settings. If a required-update notice appears, update through Google Play. If you cannot continue, send the app version and error details.

4. Purchases and refunds

New in-app purchases are currently disabled. For existing Google Play transactions and refunds, use Google Play order history and refund procedures. Do not email full payment details.